Customer Success Specialist

Chicago, IL
Did you know that over 30% of fresh produce grown in the world goes to waste and never reaches consumers?

Founded in 2015, Hazel Technologies Inc. is a USDA-funded company that develops new technologies to extend the quality and shelf life of fresh produce in the global supply chain. The Chicago-based early-stage agricultural technology company is on a mission to reduce food waste. Shippers, growers, and retailers are always looking for new ways to ship food further, enter new markets, extend the growing season, and have less food rejected at the retail level. Hazel Technologies’ products address these needs by adding significant and measurable value throughout our customer’s food supply chains.

Hazel Technologies is searching for a motivated and diligent customer success specialist to achieve excellence in customer satisfaction through effective customer sales support.

Position Description:

The Customer Success Specialist will report to the Vice President of Sales. They are directly responsible for the administration, implementation, and maintenance of Hazel customer accounts as well as the total sales effort between the customer, sales, production, operations, and other related departments within the company. This position will support both our sales team and the company’s customer base.

Responsibilities:

  • Recognizes and reconciles any potential order conflicts such as delivery/shipping delays, pricing errors, promotional allowances, and out of stock situations to ensure customer orders will deliver on time and in full
  • Resolves and/or escalates critical order issues to achieve customer goals and priorities
  • Monitors shipments to ensure that material is received on time and interacts with other departments such as Operations to proactively resolve issues affecting customer orders
  • Communicates to operations department changes to required delivery schedules
  • Meets with customers to enhance relationships and better understand customer needs
  • Consistently strives for continuous improvements by developing & sharing knowledge with others
  • Performed salesperson duties while personnel were on leave, including all customer relations and order issues.
  • Provide excellent inside sales support for outside account managers
  • Proactively research new prospects, communicate opportunities to increase new business
  • Maintain Customer Satisfaction Survey, and create regular reports showing in-field performance of new product performance.
  • Accurately maintain customer records by updating account information

Requirements:

  • Bachelor’s Degree
  • 3-5 years’ experience in Supply Chain Management, Customer Service, Customer Order Management, Inside Sales, or Operations Management
  • Ability to multi-task in a fast-paced environment
  • Impressive interpersonal communication skills
  • Highly organized and tenacious
  • Experience with ERP/MPR systems and the ability to quickly learn other software programs
  • Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives
  • Exercises superior interpersonal skills inclusive of Listening, Empathy, and Persistence with regards to the customer relationship to achieve excellence in customer satisfaction

Preferences:

  • Knowledge of agriculture and/or agricultural technology
  • Fluent in Spanish

HOW TO APPLY 

Send email to careers@hazeltechnologies.com 

Subject line: Customer Success Specialist

Please attach CV or resume and short intro stating where you saw the job posted, (no cover letter necessary)

Equal Opportunity Employer

Haze Technologies is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

About Hazel Technologies, Inc.: Hazel Technologies is a USDA-funded startup company that develops new solutions to extend the quality shelf life of fresh produce and reduce food waste. Founded in 2015, Hazel Tech® services over 100 of the world's largest fresh produce packers, shippers, and retailers. Selected as a Finalist for Fast Company's 2020 World Changing Ideas and winner of "Best Sustainable Packaging"at the 2020 World Food Innovation Awards, the company's patent-pending technologies have been tested by top academic research programs including UC Davis, Cornell University, and Oregon State University. In 2020, Hazel is on track to be used with over 3.2 billion pounds of fresh produce, preventing more than 270 million pounds from going to waste. For more information, visit www.hazeltechnologies.com.